How to Contact Ticketmaster


Ticketmaster coordinates ticket sales for entertainment events. Ordering tickets online is convenient, but if you purchase tickets for an entertainment event and accidentally select the wrong date, it can be difficult to change. Ticketmaster's policy is that all sales are final. If an entertainer cancels an event, getting a refund is not guaranteed by Ticketmaster. The same holds true if a sporting event is cancelled. However, speaking with a Ticketmaster customer service professional may help remedy your ticket situation.

Things You'll Need

  • Credit card number
  • Address
  • Review your purchase order. Check your Ticketmaster account and review the activity on your account. Identify specifically what is wrong with your purchase. If you have purchased tickets for the wrong date, select the date you prefer.

  • Call Ticketmaster customer service. Dial 1-800-653-8000. Speak with a customer service representative. Explain your mistake with the ticket purchase. You will need to verify your purchase with your credit card number and mailing address. If you want to exchange your purchased tickets for a different date, remember your seating assignment may change. Remain calm. Ticketmaster has a clearly stated policy that all ticket sales are final. Ask what options you have regarding your purchase.

  • Check your email for confirmation regarding the change to your purchase. Check your Ticketmaster account to see if adjustments have been made to your account. Print out confirmed changes by Ticketmaster. Take the confirmation to the event in case there is any discrepancy.

Tips & Warnings

  • Be polite and control your temper when speaking to the customer service agent.

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  • Photo Credit isolated Carnival Ticket stand sign image by Jim Mills from
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