How to Create a Business Process Outsourcing Company in India

India is an attractive destination for business process outsourcing.
India is an attractive destination for business process outsourcing. (Image: call center image by Aisha from

India is a major destination for outsourcing by major American and European companies. The Indian government has made the process transparent and flexible to make it feasible for the multinational countries to outsource their businesses in India. Once you register with the National Association of Software and Services Companies (NASSCOM), you can form a strong business development team.

Enroll with NASSCOM at their website (see Resources). Submit membership application form, submit the documents according to the checklist, and attach essential remittances.

Pick your specific area of operation and prepare a complete plan of location, costs, revenue and expenses.

Make a list of companies to whom you will apply and then submit your resume to them. Apply online to the companies with whom you would like to start a BPO. Some companies will allow you to contact them directly and present your profile. The more companies you approach, the less competition you will face.

Remain in contact with the companies you have applied for. They can take a long time to reply, but it is very important for you to keep track of the status of your application.

Pay attention to every detail, and always present yourself as different--and better--than your competitors.

Forge a nondisclosure agreement (NDA) before producing details. If you're dealing with confidential data, information or messages, security is also very important. You must ensure that your company's secrecy will be maintained.

Get familiar with the laws and clauses both parties must follow.

Before going ahead to sign the final deal, it is very important to have a draft agreement prepared with the help of the law firm and cleared everything beforehand. Now you are ready with your own BPO in India.

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