How to Switch Platforms in Photoshop
Adobe Systems Incorporated is an American software company that produces the popular Photoshop line of image editing products. Photoshop CS4 is the latest version of the product and is available for both Microsoft Windows and Apple Mac OS X. Adobe only licenses its products for one operating system platform at a time. If you want to change from using Photoshop on Windows to Mac to the other, you must obtain a Photoshop crossgrade, or cross-platform upgrade, from Adobe.
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Things You'll Need
- Receipt with product serial number
- Letter of Software Destruction
- Original Photoshop CDs or DVDs
- Credit card
Instructions
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1
Download a Letter of Software Destruction from the Adobe website. This document indicates all copies of the exchanged product will be deleted, the original CDs or DVDs will be destroyed and the changed product will not be sold, transferred, given away, donated or otherwise distributed to anyone else. Completed Letters of Software Destruction must be faxed, e-mailed, or sent via regular mail to Adobe after speaking with Customer Service.
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Call Adobe Customer Service at 800-833-6687 in the United States. Ask the customer service agent for a Photoshop crossgrade, or cross-platform upgrade. Crossgrades are only available when changing platforms for the same version of Photoshop. Cross-platform upgrades are available when changing platforms and upgrading from an older version of Photoshop to a newer one.
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Provide the customer service agent with the serial number of the Photoshop version to be exchanged.
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Provide the Adobe customer service agent with a credit card number to pay for the new discs. Adobe charges a nominal fee for shipping new discs. Crossgrades only require payment for shipping of the new platform discs. Cross-platform upgrades require payment for both the product upgrade and shipping the new product discs.
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Delete the exchanged version of Photoshop from the original computer.
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Install the new copy of Photoshop onto the computer with the new operating system platform.
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Register the new copy of Photoshop with Adobe.
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Destroy the CDs or DVDs of the exchanged version of Photoshop.
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Tips & Warnings
If Adobe is unable to confirm the exchanged serial number is valid, the crossgrade or cross-platform upgrade request will be denied. In this situation, a full retail version of Photoshop must be purchased.
Keep the new Photoshop serial number in a safe and secure location.
Do not destroy the original discs or delete the exchanged version of Photoshop from a computer until the crossgrade or cross-platform upgrade has been verified by Adobe Customer Service.
