Without an operating system, your BlackBerry phone's only use is as a paperweight. It’s the operating system that gives it the programming ability to make calls, send messages and store information. If you are experiencing glitches or malfunctioning applications, reinstalling the operation system may get your BlackBerry phone working properly again. Fortunately, reloading the operating system can be done with BlackBerry Desktop Manager, which is the free software that came with your BlackBerry phone.
Backup your BlackBerry phone. This is as simple as connecting it to your computer and starting the BlackBerry Desktop Manager that came with your phone. (If you don’t have the program, download it from Research in Motion at no charge. See Resource 1 for link.) Click “Backup and Restore” on the BlackBerry Desktop Manager home page and follow the screen prompts. Proceed once you see the confirmation message telling your BlackBerry backup is complete. Close the BlackBerry Desktop Manager.
Open the Application Loader through Windows Explorer. Go to Start >Program Files >Common Files>Research in Motion>AppLoader. Open the “Loader.exe” file.
Click “Next” on the Application Loader Wizard main screen and wait for the application to retrieve your BlackBerry phone configurations. On the next screen, make sure that all the applications you want to be reloaded on your BlackBerry phone have a check box next to them. Click “Next” when you are finished.
Choose the "Advanced" option on the next page. Put check marks next to the options to delete all application data and delete all installed applications. Click “Next” and wait for the operation system to reload. It may take up to thirty minutes to complete. Do not disconnect your BlackBerry phone during this time.
Reopen the BlackBerry Desktop Manager. Click “Backup and Restore” to restore the backup files you saved in Step 1. When the process is complete, turn your BlackBerry phone back on and navigate to the applications page. Click “Manage Connections” and make sure that all three options are enabled. The operating system reload is complete.
Tips & Warnings
- Don’t try to access the application loader from the BlackBerry Desktop Manager. You can only update the operating system through the application loader on the BlackBerry Desktop Manager if there is a newer version available.
- Photo Credit Jupiterimages/Creatas/Getty Images
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