How to Properly Troubleshoot A Motorola Droid
In the unlikely event that your phone stops responding or is having problems with everyday functions, it is important to know what steps you can take to troubleshoot these problems.
On a Droid, there are multiple levels of recovery and reset that you can use to help restore your phone and these tips can be very helpful in returning your phone to the proper settings.
The following steps will show you how to do this.
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Instructions
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First, it is important to properly diagnose the problem on your phone.
The solution to your problem obviously depends on what exactly the problem with your phone is. You want to make sure that you know the symptoms in order to troubleshoot your phone the right way.
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Next, simply turn your phone off and then turn it back on.
This sounds simple and easy and should always be the first thing you try when it comes to fixing your phone. A lot of times the problem can be fixed by this first attempt.
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After that, try a "crash recovery" process that should be used when your phone stops responding to taps and key presses.
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Do to a crash recovery, turn your phone off again and remove the back cover and battery.
This can be done by looking in the owner's manual to see how to remove the back cover. It can be done by simply sliding off the cover and following the instructions for the battery removal.
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Next, try resetting your phone to the factory settings.
This should be more of a last ditch effort because resetting your phone will erase all of the data saved to your phone.
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Reset your phone by touching "Menu" and going to "Settings"
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Continue the reset process by touching "Privacy" followed by "Factory Data Reset" and you will want the option to "Reset Phone"
If you are familiar with how a PC works, this is the similar to a system restore where you are resetting everything on your phone.
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Finally, if none of these options seem to do the trick, contact Motorola customer support.
Depending on the situation, they may send you a new phone
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