Remain hopeful if your iPhone is lost or stolen. Especially if you have the serial number and IMEI number, you may be able to find your phone. You have the possibility of reimbursement through your insurance or credit card, or even AT&T. It's important to try all your options for the highest chance of recovering from your loss or theft. One trick to prevent thieves from getting at your data is to enable the passcode on your iPhone.
Things You'll Need
- iPhone sales receipt
- Serial number for iPhone
- IMEI number for iPhone
Report a stolen iPhone to your local police station. Tell them every detail you know about how and when the iPhone was stolen, and provide them with a copy of the sales receipt, serial number and IMEI number.
For a lost or stolen iPhone, call the Fraud Department at AT&T: 877-844-5584. Provide a copy of the police report if applicable, along with the sales receipt, serial number and IMEI number. Ask AT&T to contact you if anyone else tries to use your iPhone or purchases anything on iTunes.
Contact your credit card company if you used a credit card to purchase the iPhone. Many credit cards have purchase protection, which could range from partial to full payment toward a new product, especially within 90 days of purchase.
Contact your home insurance company if you have coverage for electronics. It may cover part or all of the cost of replacement.
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