How to Unhide a Mailbox in Exchange

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As a network administrator, you may hear complaints regarding errors in receiving and/or sending messages. One of the reasons this may occur is that the email sender or receiver may have that specific email mailbox hidden from the server. If this is the case, Microsoft Exchange Server will not be familiar with the domain server from which this email message originated. Thus it will block the message from being sent and/or received. The only way to correct this error requires you as the network administrator to unhide this specific mailbox.

How to Unhide an Exchange Mailbox

  • Log into the Administrator program. This is found within the Microsoft Exchange Server. Only you, the administrator, have the security clearance to access this area of Exchange.

  • Click on the "View" menu and locate Hidden Recipients. This is located at the top of your screen. Click on "Hidden Recipients," and a list will populate of all mailboxes hidden within the network.

  • Select recipients. This will show you a list of recipients who are hidden inside Microsoft Exchange. You will need to select the specific recipient that has caused the error. From this dialog box you will select properties for this recipient's mailbox.

  • Within the Properties dialog box, click the "Advanced" tab to open the next dialog box.

  • Deselect the check box next to "Hidden from Address Book." This unhides the mailbox from the network. Click "Apply" and "OK" to finish.

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