How to Remove Frequent Contacts in Outlook

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The frequent contacts for Outlook are kept in the nickname cache. This cache stores every nickname that you use for faster retrieval of frequently used contacts. The contacts are stored in the system based on their frequency of use. Whenever a contact is typed, Outlook searches for that contact in the cache. Outlook will show every name that it matches with the name being searched. For faster results, you can scroll through and select a name from the list that pops up.

  • If Outlook is open, close it. Click on "Start," then click on "Search" to bring up the Search Companion.

  • In the Search Companion, click on "All files or folders," and in the "All or part of the file name" field enter "*.NK2".

  • In the "Look in" field, select "All local hard drives."

  • Click on "More advanced options," and then select the check box next to "Search hidden files and folders," and then click "Search."

  • The search will show all *.NK2 files found on the system. Find the one whose name matches the profile that needs clearing, and right click on it and select "Rename."

  • This file can be renamed to anything, such as profilename.bak. After the new file name has been typed, hit enter.

  • Quit the Search Companion if it is still up and quit Windows Explorer. Then restart Outlook.

  • Perform this procedure for each profile that you wish to clear frequent contacts from.

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