How to Call PayPal

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PayPal is an online payment facilitator with more than 150 million accounts in 190 markets worldwide. The service allows people to arrange payments by credit card and bank account transfers without sharing financial information. PayPal was founded in 1998 and was bought by eBay in 2002. If you have a question or problem that can't be resolved with the company's online resources, you'll need to know how to call PayPal.

Click on the "Help" link on the PayPal website to check online resources first. You can search for answers to common questions. The website offers information that may solve your problem more quickly than calling.

Click on the "Contact Us" link if the online Help area didn't answer your question. The Contact Us area has a number of ways you can contact PayPal in addition to calling. You may prefer to ask a question by email. You can get immediate help from an automated customer service representative that PayPal calls "Sarah." This isn’t a real person, just a system programmed to answer many common questions. There is also access to a developers' technical area for help integrating PayPal into your website.

Click on the "Call Us" link if you haven’t found a solution in the earlier steps, or you just prefer to work by phone.

Create a customer service PIN. This ID number will help PayPal verify you as the account holder.

Have information ready when you call. For fastest customer service via phone, you should have the primary telephone number associated with the account and the secure web PIN displayed on the web page. This PIN is generated by the website and is different from your customer service PIN and your primary email (the email address you use to log in to your account).

Call (888) 221-1161. Monday through Friday, you can call from 4 a.m. to 10 p.m. PST (7 a.m. to 1 a.m. EST). On Saturday and Sunday, you can call from 6 a.m. to 8 p.m. PST (9 a.m. to 11 p.m. EST).

Tips & Warnings

  • The customer service representative may require further identification. You should be able to provide other details PayPal may have on file, such as the bank account you have linked to PayPal.

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