How to Reset Your Road Runner Password


Road Runner Internet service includes a variety of extras, including an email address. The assigned email address and password work to give you access to the rest of the site. If you didn't change the original password, it's very easy to forget since the assigned passwords are random. The password reset tool lets you quickly confirm your identity and reset the password to gain access to your account.

Things You'll Need

  • Roadrunner Cable Internet Account
  • Computer
  • Internet
  • Open your preferred Web browser and go to the website. Click the "Help and Member Services" link at the top of the page. Click the "Reset Password" link in the site banner at the top of the page.

  • Select the "I don't know my Road Runner Email password" option. Enter your email address in the field provided, then click "Submit."

  • Type your Cable Modem ID in the field provided and click "Submit." The ID is found on the bottom of your modem.

  • Select a security question from the drop-down menu. Enter the answer in the field provided. If you forget your password again, the reset tool will use the question to reset it.

  • Click "Reset Password" to be assigned a new password. Write it down. After logging in, click the "Password" link in the "Manage Your Services" section to change it to something you'll remember.


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