How to Negotiate With Car Rental Companies for Damages

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When you return a rental car, the vehicle will be inspected to check for any damages that occurred while it was in your possession. The company might try to charge you an outrageous price if they do find damage. Negotiating with the car rental company might help you save on the cost of repairing the damage to the car.

  • Record any damage that was on the car before you rented it and present this information to the car rental company. Inspect the car for damage before you leave the lot. Forward these records to the car rental company in order to show any previous damage that they try to charge you for upon return of the vehicle.

  • Make the car rental company provide adequate documentation of the damage. If the company goes after you for money, they need to prove that an inspection was conducted and that the damage occurred while in your possession. Ask for a copy of all reports related to the claim.

  • Ask to repair the damage using your own mechanic. Some car rental agencies will allow you to fix the car on your own and then return it. This will cost you less than having to pay them cash for the dents or scratches.

  • Appeal the decision if all else fails. Contact the headquarters of the car rental company and ask for a dispute to be open. Let the representative know why you feel you shouldn't have to pay the amount quoted to you for the damages. An investigation will be launched and you will be notified of any adjustments made to the claim.

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