How to Communicate Effectively With Your Mechanic

If you can't tell the difference between a catalytic converter and a carburetor, you can still communicate correctly and effectively with a mechanic. The end result will be inexpensive, quality auto care.

Instructions

Difficulty: Easy

1. Describe your car trouble as thoroughly and accurately as possible.
2. Ask questions until you're sure you know what's being done to your car. You have the right to ask for information.
3. Make an appointment whenever possible. Make sure the service manager knows what the trouble is so he or she can assign the right person to the job.
4. Avoid misunderstandings by obtaining a written estimate. Many estimates contain language that allows the grand total to exceed the original figures by a certain percentage.
5. Test drive your car and take it back if it isn't running right. Schedule another appointment if the problem comes back or if new problems pop up.

Tips & Warnings

• Read your work order and watch for nebulous statements such as "correct engine trouble" or "repair transmission." You could end up with a new engine or transmission.
• Avoid vague statements yourself unless all repairs are covered under warranty. If you say "just fix it," they could fix things that don't need to be fixed.