How to fix Silverlight upgrade errors on Netflix
Netflix has become a very popular source for DVD movies, not only DVDs-by-mail, but online streaming of movies to your home computer or your TV. The price is very inexpensive too. However, lately due to an upgrade of the Silverlight software (for movie streaming) made by Microsoft, users have encountered errors and interruptions when streaming videos from Netflix. Call Netflix and they will refer you to Microsoft but Microsoft has not been able to resolve this issue to users' satisfaction. To save yourself aggravation and time, follow the following simple steps to fix the error.
- Difficulty:
- Moderate
Instructions
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1
Confirm that your problem is caused by Microsoft Silverlight. Call Netflix 1-866-716-0414 to describe your problem. You usually get an error code such as 5102 while streaming movies.
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2
See if Netflix can fix it for you on the spot. If you're lucky, they might be able to resolve it by tweaking something on their end. Most of the time, though, they will send you an email to contact Microsoft if it is a problem caused by Silverlight upgrade.
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3
Go to control panel of your PC and choose "Add or Remove Program". Depending on your Windows OS (XP or Vista, etc.), there are different ways to get there. Look for Microsoft Silverlight. Pick the upgrade option (or check the box on XP).
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Click on and remove the last Silverlight upgrade from the last 30 days. If it was older than 30 days, it probably is not the cause of your problem (assuming you have been streaming movies on Netflix all along).
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Go to Netflix again and logon like normal. Choose watch immediately option on any movie. You'll be asked to install the Silverlight software. Install it like before.
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You should be able to watch Netflix movies now since the version that you're running is without the upgrade.
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Comments
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It won't work, netflix does not allow software rollback
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Netflix actually can't do anything about it, the program silverlight falls under microsoft EULA so netflix can't tweak the .exe themselves, silverlight was originally used to increase graphics for IE
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you can sometimes sudo_admin uninstal it by going into safe mode and uninstalling it, or downloading the .exe and trying it in safe mode
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If you want a quick an easy way to close the flash and restart it(Firefox) then in taskmanager there is a plugin.exe for ff that u simply end process and then go reload the page.
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Silverlight 4.0 never worked on my PC. It's been a F-ing Year now and my PC continually updates Silverlight even though I have disabled all settings that would do so. Every time I want to watch a movie, I have to remove SL 4.0 and install SL 3.0. This has been going on for a year now without any resolution. My Windows Live won’t work until I upgrade SL 4.0 Somebody has an answer but no one cares enough to share it. I'm considering dropping Net Flix since it is the only problem.
