How to Troubleshoot Flash Player Install
Flash is a video technology that allows for real-time video streaming over the Internet. Many websites have Flash videos embedded within them. However, you must have a Flash Player plugin installed into your web browser in order to view these videos. Sometimes, the installation cannot be completed successfully; in such a case, you can follow a few key troubleshooting steps that may solve the problem.
- Difficulty:
- Moderately Easy
Instructions
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1
Uninstall previous versions of Flash Player. You may be experiencing problems with your current Flash Player installation if you have a previous version installed. To uninstall previous versions, run the Flash Player uninstaller. Click "Start>Flash Player>Uninstall."
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2
Check Internet Explorer's Active X settings. To do this, click "Tools>Internet options>Security>Custom Level." Once you have made it to this menu, choose "medium" or "low."
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3
Determine if you have permission issues. Symptoms of permission issues include a "Failed to install" message and a message indicating that you do not have the correct version of Flash Player. If this is the case, download SubInACL from Microsoft to fix permission issues that prevent the Flash Player installation. (See Resources.)
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4
Turn off your pop-up blocker on your web browser. You may think that your Flash player is not properly installing because you cannot view Flash videos. However, the problem may be due to your pop-up blocker. Go to "Internet Settings" and make sure it is turned off.
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5
Close all applications before installing the Flash Player. An application running in the background may cause the installation to stop or crash.
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