How to Contact Sony About PS3 Problems

The PlayStation 3 is one of the leading, next generation consoles on the market. It is capable of playing Blu Ray games, with genre of titles spanning from action to RPG. Like all console and computer systems, something is bound to give errors, and that includes the PS3. You can, however, contact Sony's Technical Support hot line to try to resolve any problems you may encounter with your system.

Instructions

1. Call 1 (800) 345-SONY (7669). This is their primary Consumer Services Technical Support hot line which is open Monday through Saturday, 6 a.m. to 8 p.m. PST. On Sundays, they are open from 7 a.m. to 6 p.m. PST.

2. Dial through the automated prompt to get your specific mode of service. The hot line is divided into several categories depending on your service needs such as hardware problems or software problems.

3. Wait to be connected to a technical support agent once you have navigated through the automated menu. Depending on the volume of traffic will determine how long your wait will be. Stay on the line, as the next agent will assist you as soon as possible.

4. Tell the technical support agent your PS3 problem. Be as concise, clear, and specific as possible about the dilemma of your system. The more information you provide the better the agent can help to resolve your problem.

5. Email Consumer Services by filling out the form on the Sony website if the telephone agent was unable to resolve the problem. Give them your email address, as well as the product (in this case, PS3) and the topic regarding your problem. Just like when speaking to the agent, be as specific as possible about your problem when filling out the "Question" box. A representative will contact you within 24 hours after sending out the form.

References

• Customer Support Form
• Sony Contact Numbers