How to Report Problems with a Credit Card Company
Most consumers never have a problem with a credit card company, but unpleasant incidents do happen. Common problems include a lender's failure to properly credit payments, not investigating unauthorized transactions in a fair manner, sudden and unfair increase of interest rates, or trying to collect on an account that the person did not ever have. Fortunately, there are several ways to report problems with a credit card company that may yield results when the lender just will not work with you to properly address the situation.
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Instructions
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Consider filing a lawsuit against the credit card company if the problem is serious, such as identity theft the lender is not investigating. You can do this in small claims court on your own, or find a consumer rights attorney to represent you. However, before filing a case, you should try at least one more time to resolve the situation without court action.
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Write your state Attorney General's office about the problem. Virtually every state has a website where you can e-mail or submit online complaints. Be sure to include all the facts of your credit card company problem, and mention if you have documentation to prove your case.
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Send a similar letter to the attorney general that operates in the state of the credit card company causing you the problem. This can be especially effective because an attorney general has the power to revoke a firm's ability to do business in that state, which can happen if grievous and repeated breaches of ethics and laws occur.
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File an online complaint with the Better Business Bureau (see Resources below). This is another effective way to get results, because unresolved consumer complaints can lower a credit card company's rating with the Better Business Bureau.
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Tips & Warnings
Consider networking with other consumers who may be having problems with the same credit card company on message boards such as CreditBoards and FICO Forums (see Resources below). You may be able to get advice from others who encountered similar issues.
