How to Talk to AT&T Customer Service Quickly
Anyone with AT&T phone service has probably dealt with the slow customer service. Numerous computerized voices ask you to say or dial in different numbers, and it can take 15 minutes to get to a human to address your question. It doesn't have to take so long. Some tricks can speed your next call to AT&T customer service.
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Instructions
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Dial the AT&T customer service 800 number. Listen for the automated voice that announces the guided menu. Choose the right menu, but only once. When the automated voice asks you to answer any questions vocally, start screaming nonsense words into the phone. The computer won't be able to understand you, and it should bring you to a human operator.
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Press "0" many times in a row. Typically, "0" is the number to press when you want to skip the automated system and speak to a customer service representative immediately. If "0" is not the number, your random dialing will confuse the system and summon a live person.
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Write down the name of the AT&T customer service representative. Also, immediately give her your phone number to call you back if you get disconnected.
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Tips & Warnings
Make sure you are polite. Your agent will be more cooperative.
These tips can be used for almost any customer service department you call.
- Photo Credit Carmem L Vilanova
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Comments
View all 6 Comments-
ohmygod the saying randomn things really helps.
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I got mt answer, and didn't have to waiy long to speak to someone.Thanks.
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I would like to be given the opportunity to get someone there who says more than I understand and every time I call, it is going to take 2 days, next time 4 days and today we are now up to 8 days and they were trying to change my cell number, not the Uverse Home Phome number and this one sounded like I am going to have to do the work from the previous provider. Sure did not have trouble like this 5 years ago and the company we moved to had no trouble. I am really afraid your customer service is not understanding me any better than I understand. Since we are paying for something we are not getting, I really don't think this is fair.
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I can not call your # and cant use my cell phone.
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OK now am getting mad...silly me,, upgraded to whatever they sent out and suggested...NOW can't reply to email,, has to be saved..then sent..and won't let me send out gifts on facebook....and still haven't fouond an actually phone number to TALK to someone.....ggggeeeeezzzzz ggggrrrr!
