How to Return Something to a Store

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Returning something to a store can be simple or time-consuming, depending on that store's policy. Know the procedures before you make your purchase.

Things You'll Need

  • Sales Receipts
  • Find the sales receipt for the item you wish to return.

  • Take the item and the receipt to the store with you.

  • At the store, ask where items to be returned should be taken.

  • Present the receipt and the item to the cashier or customer service representative.

  • Declare your reason for the return.

  • Request an exchange, store credit, credit card credit or cash.

  • Follow the procedure as explained by the cashier or customer service representative.

Tips & Warnings

  • If you request a credit card credit for your return, you must have your credit card with you when you return the item.
  • Some stores will accept returns without receipts, especially if the item returned was a gift.
  • "I decided I don't like it" is a perfectly acceptable excuse for returning an item.
  • Keep all receipts for at least a month after you make a purchase. This will make returning easier.
  • Many stores only offer store credit for returns, and some do not accept returns on sale items. Check store policy before you buy.
  • Used items may not be accepted for return.

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