How to Choose Warranties and Service Contracts for Your New Computer

Because computers can be difficult to use and can easily break down or even arrive damaged, post-sale service and support is critical.

Difficulty: Moderately Easy

Instructions

Things You'll Need:

• Computers

Manufacturer's Warranty

1. Buy a computer that comes with a three-year parts-and-labor limited warranty, if possible.

2. Find out if the warranty allows the manufacturer to repair the computer with used or refurbished parts.

3. Find out the coverage for included software, if any.

4. Check the period of free telephone support - you want more than 90 days with no other limitations. Confirm that technical support is available 24 hours a day, seven days a week, and that a toll-free number is provided.

5. Find out the on-site repair period, if any.

6. Find out if the warranty still applies if you use the computer outside the country.

Service Contracts

7. Look for a full-service agreement that includes maintenance, service and other benefits.

8. Find out where your computer will be repaired. Find out if the coverage is local, national or international.

9. Make sure coverage is insured by a third party, and still applies if the retailer goes out of business.

10. Make sure modifying the product doesn't void your contract.

11. Select a contract that covers power surge damage.

12. Look for a contract that's transferable if you sell or donate the machine.

13. Find out the service provider's response time.

Tips & Warnings

• Typically, you buy service contracts from the place you purchase the computer, not from the manufacturer.
• If any other coverage is available, avoid buying an extended warranty from the manufacturer. They cover too little by extending the exclusions and limitations of the original warranty.