Things You'll Need:
- Consumer/shopping experience
- Smile
- Personality
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Step 1
Think of what it means to be a customer--what it feels like when you walk into a retail store. What do you expect from an associate? Whether you're coming in to browse, make a purchase or return an item you want the same quality of service--excellent.
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Step 2
Start by dropping whatever you're doing when your customer enters. Your customer is your number one priority.
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Step 3
Smile. The very first thing a customer should see is a smile.This creates a warm and welcome first impression.
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Step 4
Use a welcome message. Say your store's greeting with a pleasant and upbeat voice. Your voice should not be monotonous, it should have inflection.
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Step 5
Be consistent. Every customer must be greeted.
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Step 1
Be available. It is not necessary nor is it advised to hound a customer or follow them around. However, make yourself available for their needs, periodically checking on them but careful not to interrupt their shopping experience.
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Step 2
Know your product. Your customer may very well ask you for your advice. You should know what you're talking about.
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Step 3
Lend your expertise, if asked, for item choices. Make honest suggestions, not suggestions just to make a sale. Being genuine will help you receive the customer's trust in your taste and opinions.
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Step 1
Continue to be available. Make sure you don't forget about your customer in the fitting rooms. Consistently check on them but don't become annoying.
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Step 2
Lend your advice when asked.
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Step 3
Be honest but polite. If a customer asks your opinion in the fitting room be honest. If the item is not a good fit, politely let them know, then suggest a better fit.
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Step 1
Ask the customer did they enjoy their shopping experience and find everything they needed OK. You should actually be listening to their response for personal and store feedback.
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Step 2
Try to expedite their experience at the cash register as quickly as possible and don't forget to tell them to return to your store for any further shopping needs.
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Step 3
Be sure to tell the customer on their way out to have a great day and reinforce that they return soon. Don't forget that smile either.
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Step 4
Think about all of these practices throughout your day as a customer service provider. If you have fallen short of any of them, be sure to make improvements as needed.
