How to Effectively Deal With an Auto Mechanic

Everyone’s car breaks down eventually. If you are unlucky enough to own a vehicle without an active repair warranty, what repair shop you take that car to and how you deal with the mechanic that will determine whether you are going to owe $300 or $3,000 is vital. Here’s how to do it efficiently and confidently.

Instructions

Difficulty: Moderately Challenging

1. Determine who you are speaking with. In most establishments, you can explain your problem directly to the mechanic who will be doing the work, or his immediate boss. In other places, like new-car dealerships, you are dealing with a service writer, whose job it is to sell you work, often whether you need it or not.
2. Describe the symptoms of your car’s problem in detail when dealing with a professional mechanic, letting him make the diagnosis on what is ailing your vehicle. This is key because experienced professionals can often diagnose and solve unusual problems that may baffle the average "grease monkey” or the uninformed service writer.
3. Stress what is happening, when it happens and how long it has been occurring. Do not just say things like “The brakes are bad.” Report all details of the problems you are dealing with. Does the vehicle pull to one side? Are the brakes grinding and making funny noises? Does the problem happen all the time or does it come and go?
4. Give a basic background of the problem when dealing with the service writer, allowing the mechanic to make the major damage and repair determinations later. This keeps the service writer from pre-determining what repairs he thinks you might need and allows the decisions to be made by the professionals.
5. Clarify that you will be called with a determination and be given a written estimate of all costs before agreeing to the repairs. If possible, also get an estimate of when they expect your car to be finished and ready for pick up.