How to Purchase Products from QVC or HSN
QVC and HSN are the largest shopping stations on TV. Their 24-7 broadcasts have launched countless celebrity clothing and jewelry lines, and the TV shopping format has been parodied on comedy skit shows since the 1980s. Most people know that you can purchase products over the phone while you watch QVC or HSN, but you can also shop online. Both QVC and HSN offer coupon codes, auto-purchase options and extensive online product offerings.
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Things You'll Need
- TV set
- Computer
- Paper
- Pens or pencils
- List of the items you want to purchase
- Your checkbook, credit, or retailer (QVC/HSN) card
- Your QVC or HSN membership information
Instructions
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By Phone
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1
Tune in to QVC or HSN on TV. QVC and HSN have scheduled programing, and some hours are devoted to clothes, while other hours are for electronics. Programming guides are available on their respective websites.
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Watch the program until you see a product you want, then take note of the item number. If there are multiple colors available, each color may have a different item number, so double-check that you have the right number.
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3
Call the 800 number displayed on screen. A customer service representative asks for your name, address and billing information. If you've ordered in the past, your information is already in the system and you simply have to confirm it.
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Give the representative the item number. The representative confirms the order, and you have until midnight Eastern time to call back and cancel or make changes before your order ships.
Online
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Surf to qvc.com or hsn.com. Browse products by category just as you would at any retail website.
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Click on a product to see a description, then click the "add to cart" or "add to bag" button to purchase it. Most products have user ratings, and QVC also offers videos of their products from the channel.
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Check out when you're finished shopping. Enter your username and password if you're a returning customer, or fill in your name, address and billing information when prompted. You receive a confirmation email when you finish the checkout process.
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Tips & Warnings
Keep in mind that you have a 30-day money-back guarantee with HSN and QVC. Their return processes are the best in the business; simple, easy and painless.
You can exchange colors, sizes, styles and other specifications without fear.
QVC has the best customer service personnel in the retail world. If they don't have an immediate answer for you, they will find it out and call you back.
HSN has an easy return policy where you can just drop off or have your return picked up with the shipping cost easily deducted from your refund.
Both QVC and HSN have a 3-month extended return policy for Christmas gifts.
Both HSN and QVC carry quality, brand name merchandise at discounted prices because of their bulk-buying policies.
Both QVC and HSN offer exclusive products by designers and vendors that cannot be purchased anywhere else.
Don't assume that something bought on TV or online isn't quality merchandise. QVC and HSN have good reputations because they stand behind their products.
Don't be afraid of entering personal information online or via the ordering process. HSN and QVC have some of the strongest security systems in the business.
Don't worry if you go beyond the 30-day money-back guarantee warranty. Many of QVC's and HSN's products carry an additional limited lifetime warranty from the vendor in addition to the retailer' s policy.
Don't worry if you have used a product within the 30-day period. It is still returnable if you are unsatisfied with it.
References
- Photo Credit Comstock/Comstock/Getty Images
