How to Purchase Products from QVC or HSN

With lifestyles becoming busier every single day, a lot of us are finding it difficult to find the time to shop for household, personal, or other items that we might need. Trips to the mall or shopping centers consume valuable time and often don't yield the specific items needed quickly. Ordering online can be quick and easy if you know where to look for the products your need. However, if you are just starting out, finding what you need on line can also take a lot of time.

Luckily, there is another option for obtaining the items we need, quickly, easily, and at a price we can afford. Both Home Shopping Network and QVC offer television programming as well as online shopping for a large variety of items. They sell everything from whitening toothpaste to hot tubs; from hand painted portraits to dietary foods. Best of all, they provide exemplary customer service and a guaranteed 30 day money back guarantee on everything they sell.

By following the steps outlined below, you can make quick and easy purchases in either QVC or HSN.

Difficulty: Moderately Easy

Instructions

Things You'll Need:

• TV set
• Computer
• Paper
• Pens or pencils
• List of the items you want to purchase
• Your checkbook, credit, or retailer (QVC/HSN) card
• Your QVC or HSN membership information

How to Make Purchases from QVC on HSN

1. If you have never shopped through QVC or HSN before, review and familiarize yourself with either or both sites. This can be done one of 2 ways. The first method involves requesting a schedule of the site's upcoming shows and then watching those product demonstrations in which you have an interest. The second method is to visit the online site at either hsn.com or qvc.com.

2. Make a list of the products that you want or need to purchase. These may include, but are in no way limited to items like: clothing, beauty products, appliances, kitchen products, furniture, home products, home furnishings, home accessories, computers, computer accessories, cameras, vitamins and food products.
   
   Be specific regarding your specific product needs. For example, if you want a new coat, determine if you want a wool, leather, fur, or other type of coat; whether you want it to be midriff, car length, or full length; and the size required. If you are looking for a fireplace, determine if you want an electric, faux, or gel fireplace; the type and size that you require; the color or wood finish you want; and the amount you are willing to spend. The more specific you are in your identification of your products, the easier they will be to locate.

3. Determine which site has the product(s) that you require. If both sites carry the product(s), determine which site you want to try first.
   
   If you are uncertain whether or not either site carries the items you require, contact the site via their toll free phone number. Both QVC and HSN have a service called "product finder." The site's representative will ask you a series of questions aimed at helping you to determine whether or not they can meet your specific needs. If they can, they will give you the item number(s) of products that match your needs. You can look for these products either through product demonstration television shows or through the site's online service.

4. Decide if you want to "view" the items by watching the show hosts or hostesses demonstrate them or if you want to read their specifications online.
   
   If you want to see the items demonstrated, then you will have to wait until the scheduled televised showing. On the other hand, online specifications are always available, along with reviews of other customers who have purchased those items.

5. If you decide to wait to see the product(s) demonstration, then tune in for the television show as outlined in the company's monthly schedule. Watch the product demonstration from beginning to end. If all of your questions are not answered by the show host or hostess, contact the site through their toll free number. A representative will be happy to answer any and all of your questions.

6. If, during the process of watching the TV product demonstration, you decide to purchase a product or products, dial the site's toll free phone number. The first time you make a purchase either from HSN or QVC, you will need to speak to a representative. He or she will walk you through the process which involves determining which product you wish to purchase; the specifics of the product like color, size, or type; the number of items you want to purchase; your method of payment and whether or not you wish to use flex pay (HSN) or easy pay (QVC) if it is available. They will also offer you shipping options to choose from.
   
   Both HSN and QVC have multiple shipping capabilities. You can purchase and pay for an items for a family member or friend and have it mailed directly to them if you want. Of course, you can also have the product mailed directly to you.
   
   Both QVC and HSN have their own retail merchandise charge card. However they also accept most major credit cards as well as personal or cashier checks, or money orders. The site's representative will confirm everything with you before hanging up the phone. You can, of course, make changes or cancel your purchase anytime during the process.
   
   After your first purchase, you can opt to use automated ordering if you prefer. If you make that choice, the computer system will walk you through the same ordering process. It will, at the end, confirm all of your choices to make certain your order is correct. Again, you can cancel or change your order at any time during the process or you can press "0" to speak with a site representative.

7. If you decide to visit the online site, type in whichever site you which to visit (hsn.com or qvc.com). You can then look for your product items either by category or through a keyword search.
   
   The more specifics that you can key into the keyword search, the better the sorting mechanism will be able to match your specific requires. For example, if you want to purchase a simulated diamond ring from HSN, you would type in as much keyword information as possible like "3 carat marquise cut simulated diamond ring in gold, size 7." What will come up for you on the review page will be all of HSN's rings that fit within those parameters. Other carat sizes, cuts, metal types or limited sizes will not be displayed.
   
   Click on the individual product(s) for which you want to see specific information and the product page will come up. It will outline the product in detail, let you know what is currently available, and list the price along with any special pricing programs such as "flex pay." Note: QVC calls theirs "easy pay," but the process is the same.

8. Review all of the products that fit within your parameters to determine which, if any, you want to purchase.

9. If you decide to make an online purchase, determine and then click on the size, color, shape, type, number or any other specification for the product(s) you wish to purchase. If flex pay (for HSN) or easy pay (for QVC) is available, determine whether or not you wish to pay for the product in its entirety or use the flex or easy pay option. Click the appropriate box. Also determine and click on any additional purchases you may want to make in conjunction with the product, like extended warranty or a protection plan.

10. For HSN, once you have made all of your selections, the site will take you to your shopping bag page. Review the page to make certain that the system has accurately recorded all of your choices.
    
    If you need to make changes, simply click on the product again and the system will take you back to the product page. Make your changes and then come back to the shopping bag.

11. Once your HSN product choices in the shopping bag are correct, you can decide whether to keep shopping or to checkout. If you opt to continue shopping, then follow the same process with each additional item that you wish to purchase until you are finished.

12. For QVC, once you have made all of your selections, the site will take you to your shopping cart page. Review the page to make certain that the system has accurately recorded all of your choices.
    
    If you need to make changes, simply click on the product again and the system will take you back to the product page. Make your changes and then come back to the shopping cart.

13. Once your QVC product choices in the shopping cart are correct, you can decide whether to keep shopping or to checkout. If you opt to continue shopping, then follow the same process with each additional item that you wish to purchase until you are finished.

14. For HSN, once you are finished shopping, click the "checkout" button. The site will take you to a "sign in" page where you must enter your email address and choose a password.

15. For QVC, once you are finished shopping, click on the "checkout" button. The site will take you to a "sign in" page where you must enter your email address or QVC account number (given to you by a QVC representative during your very first order) and your pin number (also given to you at the time of your first order). Then click the "sign in" button.

16. Once your sign-in information is accepted by the HSN system, it will take you through an order review process. There, you should check to make certain that the "ship to," "payment method," and "bill to" information is correct.
    
    If you need to make changes in one or more of those areas, all you have to do is click on the appropriate button. They system will walk you through the process until all of your information is correct. Of course, if you are ordering something for the very first time, you will be asked to provide the site with the appropriate "ship to," "payment method," and "bill to" information. This is fully automated and the system will walk you through the process.
    
    HSN's review page also offers a place for you to change the shipment method if you want to or to remove one or more items from the order before completing it. If flex pay is available on the item(s) you are purchasing, that page will also show you a flex pay schedule.

17. Once your sign-in information is accepted by the QVC system, it will then take you to the "ship to" page. There you can choose to use your current address or submit a new address. If you are using the "bill to/ship to" option, this is where you would put in the address of the person where the order is supposed to go.

18. Once your information is correct, click on the "continue checkout" button. The system will take you to the "shipping options" page. Here you can decide which method of shipment you prefer. Each option will give you an estimated delivery date. After you choose your shipping method, click the "continue checkout" button.

19. Next the system will take you to the "payment method" page. On this page, you let QVC know how you intend to pay for your item. If you have multiple credit cards listed, then you choose which card you wish to use.
    
    This is also the page where you determine whether or not you wish to use easy pay (if it is available). If you do not click in that box, easy pay will not be automatically added. This is also the page where you can ask QVC to add a gift card to the order if you are shipping it directly to someone else.

20. Once you are finished making your choices, click on the "continue checkout" button. The system will take you to the "submit order" page. Double check all of your order information for accuracy. If changes need to be made, click on the appropriate boxes and the system will walk you through the process.

21. Once you are certain that your HSN order is complete and correct, click the "process order" button. The next page that comes up will confirm your order and give you a confirmation number.

22. Once you are certain that your QVC order is complete and correct, click on the "submit order" button. The next page that comes up will confirm your order and give you a confirmation number.

23. You can check the status of your QVC or HSN order at any time by logging into the site at hsn.com or qvc.com and then clicking on the "order status" button. After taking you to the sign-in site to confirm your personal information, the order status page will come up and tell you where your order is in the process.

24. You can check the status of your HSN order at any time by logging into the site at hsn.com and then clicking on the "order status" button. After taking you to the sign-in site to confirm your email address and password, the order status page will come up and tell you where your order is in the process.

Tips & Warnings

• Keep in mind that you have a 30-day money-back guarantee with HSN and QVC. Their return processes are the best in the business; simple, easy and painless.
• You can exchange colors, sizes, styles and other specifications without fear.
• QVC has the best customer service personnel in the retail world. If they don't have an immediate answer for you, they will find it out and call you back.
• HSN has an easy return policy where you can just drop off or have your return picked up with the shipping cost easily deducted from your refund.
• Both QVC and HSN have a 3-month extended return policy for Christmas gifts.
• Both HSN and QVC carry quality, brand name merchandise at discounted prices because of their bulk-buying policies.
• Both QVC and HSN offer exclusive products by designers and vendors that cannot be purchased anywhere else.
• Don't assume that something bought on TV or online isn't quality merchandise. QVC and HSN have good reputations because they stand behind their products.
• Don't be afraid of entering personal information online or via the ordering process. HSN and QVC have some of the strongest security systems in the business.
• Don't worry if you go beyond the 30-day money-back guarantee warranty. Many of QVC's and HSN's products carry an additional limited lifetime warranty from the vendor in addition to the retailer' s policy.
• Don't worry if you have used a product within the 30-day period. It is still returnable if you are unsatisfied with it.