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Step 1
Avoid trying to cancel by phone. This if for two reasons: 1) you’ll be on hold for a while and 2) the customer service representative will try to talk you out of canceling your account. You already want to get rid of AOL; you don’t want them to throw new upgrade deals at you to try to get you to stay. Plus, you’ll want documentation.
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Step 2
Write AOL a professional letter telling them you want to cancel your account. You should send it BEFORE the end of your billing period to make sure you’re not charged for the next period. Include the following information:
your full name
your address
your phone number
your handwritten signature
your screen name/username
the answer to your security question
the last four digits of your payment method -
Step 3
Send or fax your letter to the following:
America Online
PO BOX 17100
Jacksonville, FL 32245-7100
or (904) 232-4879 -
Step 4
AOL will cancel your account within seventy-two hours of getting your request and will send you a confirmation letter.
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Step 5
Keep the confirmation letter for your records.
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Step 6
Watch your banking statements for the next couple of months to see if AOL inadvertently charges you. If this happens, send them another letter. In addition to including the information from Step Two, mention the following:
request for money to be re-credited to your banking account
the date AOL sent the confirmation letter
the date AOL cancelled your account
the date AOL drew money from your bank account
a copy of AOL’s confirmation letter
a copy of your bank statement with the transaction -
Step 7
Repeat Step Six as necessary, but you most likely won’t have to worry about this.
