Step1
Let's start with a few Starbucks basics. If you understand what goes into a basic drink, it will help you simplify your order.
There are 4 Sizes of cups available in each Starbucks store, in both Iced and Hot Versions. They are, from Smallest to Largest,
"Short" (8 OZ)
"Tall" (12 OZ)
"Grande" (16 OZ)
"Vente" (20 OZ for a hot cup and 23 OZ for a Cold Cup)
Step2
Typically, When a Customer orders a "Small" we give them a Tall Cup because usually this is what the Customer means by a small. If you want a Short, to avoid confusion, order a Short.
Usually when someone orders a "regular size" we give them a Grande.
A Large is of course a Vente (though occasionally I do have a customer that thinks a Grande is the large, and the Vente, an Extra Large)
Step3
Here's a few more things to know:
All of Starbucks' drinks have a standard number of shots
Americanos have 1 shot in a short, 2 in a Tall, 3 in a Grande, and 4 in a Vente. This is for either Hot or Iced Americanos.
All other Hot Drinks have 1 Shot in a Short and a Tall, 2 in a Grande and Vente. Iced Drinks are the same except for the Iced Ventes; they have 3.
One Last thing about drinks:
Any flavored syrup pumps go 2(short) 3(Tall) 4(Grande) 5(Vente) and 6(Iced Vente)
So a Vente Vanilla latte will have 5 pumps of Vanilla Syrup in it.
Okay, now onto the fun part.
Step4
Look at your cup. If you haven't noticed already, every Starbucks cup has six boxes on it. They are titled, from top to bottom, Decaf, Shots, Syrup, Milk, Custom, and Drink.
Step5
All Starbucks Baristas are trained to call drinks in a specific order. When you order your drink in the right order, it makes it easier for you barista to put it in order. Also, it makes it easier for him to get all of the details for your drink, because there's nothing unexpected.
When a Starbucks Barista calls a drink, they are basically calling it in the order that is printed on the cups.. The only difference is that the size of the drink goes in between the Shots and Syrup Boxes. Also, if its an Iced drink, that is called before Decaf.
Step6
So, Lets do a few examples.
Say i want a grande latte with half the vanilla, extra hot, and non-fat. Look at your cup, and figure out what order it should go in....
Ready?
It would be a Grande, 2 pump Vanilla, Non-Fat, Extra Hot, Latte.
Step7
How about another:
i want a vente Mocha with one shot, iced, caramel sauce on the top and bottom, no whip, light on the ice, and 7 pumps of peppermint syrup.
Got it?
Iced Single Vente, 7 pump Peppermint, Caramel Sauce Top and Bottom, Light Ice, No whip, Mocha.
Step8
I know it's a lot to remember, but with a little practice anybody can call a freakishly complicated drink like a pro.
Here's a few things to note:
Only variations on Mochas, White mochas, Hot Chocolates, and White hot chocolates come standard with whipped cream. also, if there's a seasonal flavored latte (I.E. the Pumpkin Spice Latte) that will usually come with whip standard. if its not one of those drinks, you don't need to mention whip at all, unless you want it.
Extra hot Drinks, Vente Drinks, Americanos, and Brewed Coffee come with sleeves. If you're Getting one of those, no need to grab a sleeve from the bar.
Iced Drinks come with straws. Your Barista will hand you a straw, no need to grab one from the bar. if you ordered a hot drink and you want a straw, feel free.
Step9
Here's a few things that (for some reason) piss off almost every barista (even if they don't show it)
-ordering a "Cap," a "Frap," or a "grande Vanilla" feel free to say "Cappucino," "Frappucino" and please specify whether its a grande vanilla latte, coffee, Cappucino etc.
-customers that reach into the bar area to grab straws, sleeves or carry trays. ASK AND IT SHALL BE GIVEN UNTO YOU. or, all of that stuff should be available at the condiment bar.
-customers that grab straws from the condiment bar while we are making their iced drink (which comes with a straw anyways) Basically, we end up picking straws up off of the hand counter all day.
-And Here's the big one, the creme de la creme of great ways to piss off your barista: leaving your table messy in the seating area. You are an adult. Clean up after yourself. Otherwise, Leave a tip for the Barista who is bussing your table.
Okay, enough Ranting.
Have Fun!
Comments
bolognaonawall said
on 5/18/2008 yea, i hear you. especially now that sumer is getting closer, people are more likely to just assume that you're going to make their drink iced. my general rule on that is if it's a day where you would get the drink iced, just ask them if they want it that way. even if they were planning on getting it hot, you can just treat it as an opportunity to encourage them to try something new.
here's a trick to try for keeping the drink in your head as they order: visualize the drink, rather than what it's called. The way memory works, we remember things best when we immediately work with and process the information that we've just received. So instead of thinking "triple venti vanilla soy 140' chai" visualize a venti cup with five pumps of vanilla, five of chai, three shots, hot water, and soy at 140'" I know that takes longer to write than just the plain old drink, but i'm pretty sure you can
ricandownunder said
on 5/18/2008 I'm a brand new barista and I knew a little about the call order before I got hired because I researched it. Something about the organization of it all I always liked. However, now that I work there and I work at a drive thru store I'm having issues with all drink recipes swirling around in my head and I have a tendency of calling drinks back to the customer the way they ordered them. I fix it when I call it at bar but I've had customers come in start rattling that they want a caramel macchiato, with extra caramel, half and half, extra vanilla, with whip, an extra shot and after I'm done marking the cup and getting the drink made they go "oh I wanted it on ice." So that kind of bugs me in the whole environmental sense also because if they've ever ordered drinks at starbucks they know that if I grab a paper cup that it's for a hot drink and the clear plastic ones are for cold drinks. S