How to Practice Business Etiquette in Australia

Got some business to attend to "down under?" Read up on your new associates' culture and learn what to expect when doing business on this continent. Here are some pointers to get you started.

Instructions

1. For in-person meetings, dress is much like that in the U.S. A conservative dark suit and tie are appropriate for men, a dress or skirt and blouse for women.

2. Punctuality is critical. No need to be especially early, but do not be late. Despite their famous laid back attitude and "no worries" culture, Australians do take their business seriously.

3. The beginning and end of an in-person business meeting is conducted much like one with American colleagues: Shake hands, exchange business cards, briefly chat about sports or sightseeing.

4. In communications, directness and honesty are valued. Australians are happy to hear other opinions, if presented respectfully, and enjoy healthy debate. A presentation can become a conversation, with points clarified and questions answered along the way.

5. Eye contact is important in meetings and conversation to show that one is engaged and interested.

Tips & Warnings

• Keep in mind the British influence in certain customs and terminology. If meeting in the late afternoon or evening, for example, know that "afternoon tea" refers to a light snack around 4 p.m., "tea" is the evening meal, between 6 and 8 p.m., and "supper" is a late night light meal.

• Don't try too hard. Australians are friendly and open, and they value individuality. Forcing a "G'day" in hopes of fitting in is likely to backfire, diminishing their respect instead of increasing it.

• Don't use puffery in hopes of impressing Australian colleagues with your power and importance. This, too, is likely to have the opposite effect than desired.