How to Repair Samsung Image-Retention Problems


Image-retention problems on a Samsung plasma television can prevent your screen from displaying images accurately. When an image remains on your screen once a program fades away, it usually fades away within seconds. If the image remains or is retained, you can use your television's built-in Screen Burn Protection process to possibly remove them . While the process is running on your television, you cannot watch any programming.

  • Press the “Menu” button on your Samsung remote control while aiming it at your television.

  • Highlight “Setup” using the “Down” button, and then press the “Enter” button.

  • Use the “Down” button to highlight “Screen Burn Protection,” and then press “Enter.”

  • Highlight “White,” and then press “Enter.” All of the pixels on your screen will gradually change to white. Do not exit the screen until the process is complete.

  • Highlight “Signal Pattern” in the “Screen Burn Protection” menu if afterimages remain on your screen after one hour. Allow the process to run for one hour before exiting the main menu.

Tips & Warnings

  • Newer-model Samsung television may have an option for “Scrolling” and “Pixel Scrolling” in the “Screen Burn Protection” menu as opposed to “White” and “Signal Pattern.” Select “Scrolling” first, and then “Pixel Scrolling.”
  • You may need to run the Screen Burn Protection several times before afterimages are removed from your Samsung television's screen. If the images remain after running it several times, your image-retention problems may be permanent. Contact Samsung for additional options for resolving the problem.

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  • Photo Credit Chung Sung-Jun/Getty Images News/Getty Images
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