Ford Sync Troubleshooting
When you attempt to use Ford Sync, you may encounter issues that require basic troubleshooting. The system may not recognize your voice commands, or the system may not establish a connection with your mobile phone. You may be able to resolve the issue through a re-connection of the device to Sync, or through alteration of the system's settings.
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Instructions
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Reduce the noise in your vehicle if your Ford Sync is not responding to voice commands. Ambient noise, including wind and conversation, can make it difficult for the system to recognize direct commands.
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Reset your media player if you are unable to connect it to Sync. Refer to your device's instruction manual reset the device. Connect it to the Sync system after the reset completes.
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Check the USB cable you're using to connect your media player to Sync if you experience issues with establishing a connection. If you're using a cable that was not provided with a device, ensure it is compatible. Refer to your device's user manual for a list of approved cables.
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Update the software on your cellphone if you are unable to pair it with Sync. Most cellphones offer updates over-the-air. Some cellphones require you to initiate an update through the phone's interface. Find “Update Software” or “Check for Updates” in your phone's menu. If an update is available, click “Update” and install it on your phone. Pair your phone with Sync after the update completes.
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Pair Sync with your phone a second time if you are unable to establish a connection. Turn your phone's Bluetooth on. Depending on the model of your phone, find the “Settings” menu and select “Bluetooth” to access the feature. Press “Phone” on the Sync console. Touch “Settings,” then tap “Add.” Wait for Sync to find the phone. Touch your phone in the list. Enter the passkey displayed on the Sync screen into your phone. A confirmation message is displayed when the connection is established.
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Tips & Warnings
Contact Ford at (800) 392-3673 if you continue to experience problems with Sync.
References
Resources
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