How to Hire a Mover

The moving industry has generated so many complaints in recent years that Congress is considering legislation to increase consumer protection. Complaints range from carelessness to holding belongings hostage until additional money is paid. Be sure that you hire a reputable mover and that you understand the terms of your deal.

Difficulty: Moderately challenging

Instructions

Things You'll Need:

• Estimates
• Bids
• Signed contracts

1. Call several moving companies, both national and local.

2. Contact the Better Business Bureau (bbb.org) to see if there are complaints against the company. Ask for and call all three references to corroborate the mover's professionalism and reliability. Choose a company with excellent customer service.

3. Ask about rates. Be aware of any conditions that will trigger additional costs, such as moves over a certain mileage or goods over a certain weight. Ask what happens if goods are damaged, and under what conditions is the mover responsible and for how much.

4. Understand how packing options affect the price. For example, if you pack certain goods yourself, can you save some money? Or pack everything yourself with portable containers that are delivered to your home. You pack them, and the company transports them to your new home.

5. If you are moving a long distance, inquire about tracking options so that you can find out where your belongings are. Be sure they can guarantee a delivery date.

6. Be sure you understand how materials affect costs and that it's covered in the contract. Many consumer complaints relate to add-on costs from packing materials such as bubble wrap and boxes.

7. Check into any special deals the company offers, and ask whether it gives auto club or senior discounts.

8. Schedule a free on-site estimate if you like what you hear. Bids will vary widely. Get several bids to find the best deal.

9. Discuss with the estimator any considerations unique to your move. Point out any especially large or fragile items, and ask how they will be handled. Point out issues that affect access, such as staircases, steep driveways or small attics, and be prepared to pay more for complicated moves.

10. Get a signed contract that includes price, pick-up and delivery dates, packing services and mileage, plus policies regarding payment, insurance and guaranteed services. Make sure the contract has a customer-service number on it that you can call with any problems.

11. Do not make final payment until all items are received and reviewed for damage.

Tips & Warnings

• Rates are higher from May through September, the busy season for moving.
• Storage facilities should be secure from theft and wet weather.
• Get the truck driver's cell phone number so that you can keep track of his progress.
• Fly-by-night movers--some using names strikingly similar to major companies--have gouged customers and even stolen property.

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