Pandigital 7-Inch Novel Troubleshooting
An issue with your PanDigital Novel 7 tablet may be due to outdated software, which when used with newer applications can result in unresponsiveness or a complete crash. Firmware updates are available through the Pandigital official site and are currently available only to Windows PC users, due to Mac incompatibility. During the upgrade, all of your information is deleted from your device, and requires re-syncing data from your computer and re-downloading e-books from the Barnes & Noble application.
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Instructions
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1
Insert the small end of the device's mini-USB cable into the mini-USB port located on the Pandigital device. Insert the opposite end of the cable into the USB port on the computer.
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2
Click "Windows Explorer" on your computer's task bar, and click "PD_Novel" in the devices list.
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3
Drag and drop files from the PD_Novel folder to your desktop.
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4
Visit the Pandigital Downloads page (see Resources) and select your device from the devices menu. Click "Update with your PC" and click "Run" to launch the firmware update after it is downloaded from the site.
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5
Press and hold "Power" on the Pandigital device after the software's download is complete to turn off the device.
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6
Press and hold "Volume +" and "Power" for 10 seconds to begin the firmware upgrade. Once the update is complete, the device automatically restarts to the home screen.
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7
Enter your time zone and enter your Wi-Fi network password in the device's setup menu to restore Internet access.
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8
Drag and drop the transferred files on your desktop to the "PD_Novel" folder and click the hard removal tool at the bottom of the desktop. The tool is a green arrow in the bottom-right corner of the desktop.
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9
Click "Eject Removeable Disk" in the pop-up menu to disconnect the Pandigital device and remove the mini-USB cable.
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