What Is Quality Metrics?

Quality metrics monitors operational performance of production lines, systems or processes.

Companies that consistently produce high quality products and services will have high customer loyalty and a strong corporate brand. For this reason, many companies use quality metrics to improve their business systems.

Quality Metrics

The Business Dictionary defines the word metrics as "standards of measurement by which efficiency, performance, progress, or quality of a plan, process, or product can be assessed." Quality metrics is applied to measuring whether or not a given process will produce products and services that meet quality standards.

Why Quality Metrics

By incorporating quality metrics, companies find, address and solve issues more efficiently and economically. Don't wait until after the fact to determine that a given process is not producing products and services that meet quality specifications.

Applications

Companies can apply quality metrics, in some form, to virtually every production line, system or process available. It also may be applied to information management, as illustrated on the Information Management website.

References

• Business Dictionary: Metrics
• Information Management: Developing Information Quality Metrics