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IRS Assistance

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The IRS has been the nation's tax collector since 1913.

The Internal Revenue Service is an arm of the U.S. Treasury Department. In 2009, the service processed more than 236 million tax returns from individuals and businesses and collected $2.3 trillion in taxes.

  1. Toll-free Telephone HelpLine

    • The IRS operates five toll-free public telephone helplines. Each answers Monday through Friday, from 7 a.m. to 10 p.m. in your local time zone. The agents can provide answers to basic questions or direct you to the appropriate office for more help. Wait times can be long during busy periods, especially during tax season.

      Call 800-829-1040 for individuals, 800-829-4933 for businesses, 877-829-5500 for exempt organizations, 800-829-4059 (TDD) if you have hearing difficulties or 800-908-4490 for victims of identity theft.

    Taxpayer Assistance Centers

    • Taxpayer Assistance Centers offer face-to-face help in local offices throughout the U.S. These centers can be located throught the IRS website.

    Instructions and Publications

    • The IRS offers thousands of pages of instructions and publications each year. Instructions have line-by-line directions to complete IRS forms. Publications provide more detail for understanding tax regulations. The IRS website contains the entire catalog.

    IRS Website

    Taxpayer Advocate Service

    • The Taxpayer Advocate Service can help to resolve individual, business and systemic tax difficulties when all else fails. An interactive map generates links to advocates' offices throughout the U.S.

    Volunteer Income Tax Assistance

    • Through VITA, IRS-certified volunteers prepare simple tax returns for low- and moderate-income taxpayers at thousands of community sites throughout the country. Call 800-906-9887 to locate the nearest VITA site.

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