Business Conversation Etiquette
The importance of business conversation etiquette is often overlooked. However, not correctly handling a business conversation can hurt business relationships and possible contracts or deals. Not only does handling a business conversation correctly show professionalism; it also shows respect.
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Handshakes
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If your conversation is in person, it is important to greet the person with a firm handshake. This is also proper for women. Shake firmly, but do not hold so tightly that you are crushing the person's hand.
Introductions
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Whether on the phone or in person, use a title such as Mr. or Miss when talking to another person. Do not use a first name until you are invited to use it.
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Avoid Bad Habits
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All of us have bad habits, but they do not belong in a business conversation. Do not chew gum during a conversation, on the phone or in person. Do not talk with food in your mouth. Also, cell phones should be turned off or put on silent. Do not take a call when in the middle of a business conversation.
Watch Your Words
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Stick to topics that you are comfortable talking about. What you say during a business conversation is extremely important. Each word is listened to intently. If you don't know an answer to a question, do not fabricate one. Let the person know that you will get back later with the correct answer.
Do Not Overtalk
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Jasper Anson, in his article "Business Conversation Etiquette" on AskMen.com, says answers to questions should be kept to less than 60 seconds. Give appropriate information, but do not go on and on. At the same time, give your complete attention. This is especially true on the phone, as it may be harder to focus.
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