The Effects of Information & Communication Technology on the Design of Work

Communication technology, like email and video conferencing, plays a crucial role in the workplace. The goal of utilizing electronic communication in the workplace is to improve business communication. How efficient electronic communication is in the workplace depends on how well the technology is implemented.

Significance

Improper use of electronic communication in the workplace, like forwarding funny emails or sharing confidential information, can leave a company vulnerable to harassment lawsuits and confidentiality breeches. For this reason, your company may decide to monitor electronic business communication.

Benefits

Communication technology should be used to facilitate, not replace, face-to-face communication. For example, emails and phone calls should be used to schedule meetings rather than acting as the medium for the meeting.

Consequences

Personal use of the Internet in the workplace reduces a company's productivity and results in lost time for that company.

Considerations

To maximize the efficiency of electronic communication in the workplace, messages should be short and direct. This reduces the chance of misunderstandings.

Warning

Employers should keep in mind not all employees will be efficient with communication technology. Implementing alternatives to communication technology, such as company meetings and posted bulletins, is a way to ensure that all employees are up to date on company regulations.

References

• American Bar Association: Communications Technology in the Workplace
• Macro World: Technology -- Is It Helping or Hindering Communication in Your Workplace?