Power Words Used in Business

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Corporate power words
Corporate power words (Image: Image by Flickr.com, courtesy of David Goehring)

Words communicate your vision to colleagues, customers, shareholders, and the media. This doesn't mean you should memorize all the “right words” in the dictionary. Just believe in your own message. When your words reflect your sincerity, people will listen.

Five Key Everyday Business Words

Mom was right. "Please" and "thank you" convey respect and appreciation. Say "sorry" if you were rude, or wrong about something. Humility denotes strength. When you say "yes," walk the walk. It's wise to say "no" when you need to.

Words can make or break business relationships
Words can make or break business relationships (Image: Image by Flickr.com, courtesy of Richard Eriksson)

Why?

Organizational delays, wastage, and redundant procedures are identified and rectified when people ask "why?" at the right time.

Trust-building Words

Jennifer Roney of Pepperdine University cites a situation where a Polish manager asks an American investor if the company they were considering to set up would be “profitable” or “honest” (see references). The American’s response--both--took the discussion forward.

Words help you climb through the ranks
Words help you climb through the ranks (Image: Image by Flickr.com, courtesy of Richard Fisher)

Winning Words

In "Use Winning Words to Get What You Want" (see references), Laurie Puhn presents two outcomes.

"Foot-in-mouth comment (to vendor): 'Is that your final price? Well, it’s just too much. Thanks anyway.'”

"Persuasive speak: 'Look, I want to hire you for the job, but I have another estimate that’s $100 less. If you can beat that price, you’ve got the job.'"

Powerful Words to Avoid

Avoid cliche phrases. Classic example: "Think outside the box." Ugh.

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