Continuous Quality Improvement (CQI) is a systematic approach to achieving ongoing improvements in a product or service. CQI users define the problem, map the process, identify improvement opportunities, implement the improvements and continually monitor the results for improvement opportunities. There are several benefits of using CQI.
Use of data
CQI uses quantitative information (e.g., output, defects) instead of subjective information to improve the process. Monitoring the data identifies ongoing opportunities for improvement.
The use of CQI helps improve employee morale by not blaming the employee for the problems in the system. Instead, it focuses on the problems in the process, not the people performing the process.
Better customer service
Because CQI focuses on continuously improving the organization's performance and removing problems from the system, customer satisfaction increases.
Removing errors from the process results in fewer errors and less repeat work on the part of the employees. Less repeat work means increased productivity.
By removing errors and increasing customer service, the organization has the opportunity for increased sales.
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