The Effect of Training on Employee Performance
Employee training involves teaching employees skills that can help them become more efficient and productive workers. Most careers include some type of on-the-job training, and a trained work force has benefits for employees and employers.
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Reasons
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Training is often conducted to familiarize new employees with the roles and responsibilities of their positions as well as company policies. Many companies offer continuing training opportunities for employees, focusing on skills that can improve efficiency. Continued training is usually topic-specific and may review skills that can improve employee performance and confidence outside the office. Training is often required when company goals shift or new systems are introduced.
Types
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Many types of training programs exist, each intended to educate employees in different areas. Human resources training on sexual harassment, ethics or diversity can ensure that employees are aware of the company's position on these topics. Customer service training can teach employees new ways to work with customers to foster pleasant experiences and return business. Safety training can alert employees of hazards they may have overlooked and prepare them to stay safe on the job. Some companies also offer tuition reimbursement programs that allow company-paid employee training as part of a formal academic program.
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Benefits
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Employees who are well-trained often have higher motivation and morale because they feel that the company has invested in their ability and development. This also results in lower turnover rates. Trained employees often work better as teams because everyone is aware of the expectations and can achieve them together smoothly. Trained employees are also more confident in their performance and decision-making skills. In addition, employees who receive regular training are more likely to accept change and come up with new ideas.
Potential
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Employees who learn new skills through training make good candidates for promotions because they have shown their ability to learn, retain and use information. Reliable, skilled employees can also be empowered to train other employees, which can reduce pressure for the management team.
Considerations
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While employee training has many benefits, it can cause financial strain for some companies. Outsourcing training or tuition reimbursement programs are generally the most expensive. Taking time for training also takes an employee away from job tasks, which can cause a short-term drop in productivity. Highly trained employees may also be recruited by competitor companies, who will benefit from your training efforts and costs should the employee choose to switch companies.
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References
- Photo Credit office 2 image by Omely from Fotolia.com
