Standard Operation Procedures Definition
Standard operation procedures, more commonly referred to as standard operating procedures, or SOP, are important business tools that create a professional environment that is consistent and predictable. Because of their role in business success, the ability to create, use and implement standard operating procedures can contribute to business success.
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Identification
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The Business Dictionary states that a standard operating procedure must be a written document that can be used as guidance any time a specific task or project is undertaken. It is a list of best practices that maximize the likelihood of the given task or project producing the desired results.
Standard operating procedures are common in a number of different fields, including the military, health care and education.
Purpose
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Standard operating procedures have several purposes.
First, they establish the roles and tools needed for a given task. Second, they provide a knowledge base for the business. Finally, they are a written record of the procedures, actions and policies that contribute to a project's success.
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Structure
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There are several parts of a standard operating procedure.
The purpose of the procedure clearly states what a particular procedure should be used for and the expected results. The procedure outlines step by step what should take place in order to achieve the expected results.
Standard operating procedures also usually contain a section with contact information for key players or experienced professionals who can field questions. They may also contain appendices or links with useful information.
Creation
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A standard operating procedure is created to provide guidance for a specific task or project. The procedure should undergo internal and external review to ensure that it is as clear and useful as possible. The procedure is then tested, edited if necessary and made available to staff members.
Benefits
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Encoding information in a standard operating procedure enables employees to do a better job by providing them with established, tested information that allows them to successfully complete a task. Combined with training and feedback, SOPs boost employee morale and effectiveness.
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