How to Restart a Wet iPhone

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Just because your iPhone got wet doesn't mean you'll have to throw it out and get a new one. Restart a wet iPhone with help from an expert in Apple retail in this free video clip.

Part of the Video Series: iPhone Help
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Video Transcript

Hey, I'm Skylar, and today I'm going to tell you a little bit about what to do in case you drop your iPhone in water, and it won't turn on. Let me just start by saying that the chances it will continue to work are pretty slim. Water damage for an iPhone is kind of like a stroke for a human being or a really bad electrical shock, you know, you never know quite what can go wrong in the aftermath. But, if you have gotten your phone wet and you want to do something right away to try and fix it, go right for your bag of rice. Drop that iPhone into the bag of rice and let it sit there for, I don't know, 24, 48 hours, something like that. You can even, I don't know, put it in a hot place, put it under a light and that will help some of the water or moisture evaporate from the phone. Don't try to turn it on. That's the most important thing because water and electricity really don't play well together. So by turning it on you could create some sort of short. You know, it will probably have turned off immediately after getting wet and leave it that way. So let the rice do its work, there's no real visual indication that it's working but once you've let it sit there for awhile and you feel like it's pretty dry, you know, use your gut, take it out of there and what you're going to want to do is hold the power button first to see if it will turn on. If you don't get any sort of response, what I recommend is you plug it in first and let it charge for I don't know, about ten minutes, 15 minutes, then try to turn it on again. Actually, it should give you some sort of indication at all if it's taking a charge. Try to turn it on normally. If it doesn't turn on normally, try holding the home button and the power button simultaneously for about ten seconds. This causes what's called a hard reset. That might bring it back to life. If it doesn't, the last thing you could do would be to plug it into iTunes. So with the phone off, plug your sync cable into the bottom of the phone, the USB port cable into the computer, iTunes won't launch because the phone isn't active. So open iTunes. Once you've got iTunes open, then you hold the two power buttons down together and if nothing happens at that point, then I would schedule a trip to the genius bar. Thanks for watching. I'm Skylar, and good luck.

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