Pergo Complaints

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Pergo is a brand name of laminate flooring that's similar in appearance and texture to authentic hardwood flooring. This brand of flooring offers a wide variety of colors and grain types. Pergo flooring can be bought at a fraction of the cost of authentic hardwood. Some Pergo types required it to be glued or attached to the existing floor; others lock into place on top of the floor.

Proud Edges

  • Proud edges are differences in height at the joints of the laminate plank. Flooring standards for proud edges are generally 0.1mm, while the typical standard for Pergo floors is a little higher at 0.2mm. These edges can be found on the side or the end of the plank. Pergo says this doesn't affect the appearance or function of the floor. Some say this can cause the plank to be chipped more easily at the corners or may weaken the stability of the floor, although this has not been completely proven.

Exclusive

  • Pergo has made partnerships and contracts with specific home improvement retailers to offer exclusive products and designs. Because of this, it can make it more difficult to locate edges and replacement pieces for flooring types that have lost their exclusivity with the retailer where it was purchased. This can leave the consumer with a problem if the floor was damaged and he can't replace a small section or edge.

Not Real Wood

  • Although Pergo strives for as authentic wood texture, design and finish as possible, to the trained eye, it never passes for real hardwood flooring. Pergo uses a synthetic material that will never outlast authentic hardwood flooring. Hardwood flooring can last for decades as long as it's refinished. Pergo buyers are lucky if it goes past a decade or so. A professionally installed Pergo floor cannot replicate the appearance, texture or smell of real wood.

Refinishing

  • Pergo flooring has an exterior finish known as a "veneer" or the wear layer, which helps enhance the strength and durability of the surface. The disadvantage is that this is applied over the stain of the finish and causes problems with the absorption of new stains and color choices, especially if trying to lighten the color. In the instance of changing the color, the original coloring must first be completely removed by scraping, which can be difficult. This can hurt the quality of the flooring and cause unwanted nicks and scrapes.

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  • Photo Credit Digital Vision./Digital Vision/Getty Images
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