Why Is My Sony Television Frozen on an Image From Last Night?

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Your Sony TV may display frozen images from time to time. In most cases, it's temporary; however, the way you watch TV determines its severity. Learn how to repair or reduce the effects of images that stay longer than their welcome.

Freeze Button

  • You may have accidentally pressed the Freeze button on the remote control prior to turning off your TV. Press the "Home" button on the remote control to deactivate Freeze. Alternatively, press the "Freeze" button up to two times to return to current programming. Note that you won't be able to deactivate a frozen display if the Parental Lock settings are being used. The audio will also be disabled when Parental Lock is activated and the Freeze button is pressed.

Stationary Images

  • Frozen images could remain even after you switch channels if you watched a channel that continually displays its station logo. This occurs because TV logo images are high-contrast and stationary. Turn off your TV for a few hours or turn to another station for at least an hour to remove the image.

Plasma TV Considerations

  • Note that image retention is permanent if your Sony is a plasma model. Your Sony warranty doesn't cover damage due to image retention. It's best to take preventive measures now to lower the risk of displaying frozen images. Begin by selecting the Wide Zoom screen display when you watch 4:3 normal broadcasts. Limit your use of Twin View, where two channels are displayed on the screen at the same time. Turn on the Orbit Screen Saver setting in the Screen settings menu. Orbit automatically moves the picture position. Adjust your picture mode settings by selecting the Standard or Pro Mode picture mode instead of Vivid Mode. The latter increases the contrast and sharpness that accelerates image retention.

General Considerations

  • Change how you watch channels that continually display station logos. The easiest way to do this is to turn the channel once an hour during commercials. In addition, regardless of what kind of Sony TV you have, whether LCD flat panel, projection or plasma, lower its Brightness and Picture setting levels to help prevent or lesson the effects of frozen images.

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