How to Troubleshoot a Failed Modem Connection

By troubleshooting a failed modem connection, you may be able to identify and correct the problem without contacting a technican. Check below for a listing of several things to try before calling for help.

Instructions

Difficulty: Moderately Easy

Things You’ll Need:

• Modems

1. Analyze any messages that appear on screen when the connection fails. Use this information to help you in your troubleshooting.
2. Check to ensure that the telephone number is correct, and that long-distance numbers are entered correctly.
3. Make sure that your password is entered correctly.
4. If you are using an external modem, check to be sure that it is still plugged into the computer and is turned on.
5. Check to ensure that the modem is still connected to the telephone jack.
6. If the modem is connected to a telephone line that is used for voice calls, make sure that the receiver isn't off the hook.
7. If your modem is connected to a telephone line that that is used for special features supplied by your telephone company (such as voice messaging), check to ensure that none of these special features is interfering with the modem (for example, a voice mail message can produce a funny dial tone).
8. The failed modem connection may stem from a problem at the other end. If you are trying to dial on to the Internet, contact your ISP to see if it is having technical problems. If you are trying to reach a a computer bulletin board, contact its system operator. If it is a faxed message, contact the recipient by phone and ask if the fax machine is turned on and working properly.
9. If using Windows 98, try the Modem Troubleshooters. (From the Start menu, select Help.)

Tips & Warnings

• Receiving a busy signal tells you that all lines are busy at the other end. Wait a while and try again.
• If you are not sure what you are doing, it is best to consult with your technical support person before changing any of the modem or Internet settings in the Control Panel.