The Freezer in My GE Refrigerator GSS25JFMDWW Won't Freeze


The GE GSS25JFMDWW is a side-by-side combination refrigerator and freezer manufactured by General Electric. If your GSS25JFMDWW freezer compartment will not freeze, it could be due to problems with the freezer's settings, the location of the appliance or how it is used. Attempt to solve the problem with troubleshooting steps as soon as it occurs. Allow roughly 10 minutes for this task.

  • Confirm that the freezer's temperature setting is cool enough to freeze your food. The appliance will not operate if either the refrigerator or freezer control is set to "0." Decrease the freezer temperature using the control panel inside the door at the top of the fridge compartment. Tap the minus key to reduce the temperature. GE recommends a freezer temperature of minus 18 degrees Celsius (minus 1 degree Fahrenheit).

  • Verify the freezer door is tightly closed. Cool air can escape if food or other items are blocking the door. The freezer door should be able to tightly close in order to maintain the freezer temperature. Remove some items from the freezer if it is overfull.

  • Rethink how you use the freezer compartment. The internal temperature will rise if you regularly open the door or store items that are above room temperature. Reduce the number of times you open the freezer and only freeze food that has already cooled to room temperature.

  • Consider moving the refrigerator if it is near an oven or dryer. Warm air from other appliances or during periods of hot weather can reduce the efficiency of the refrigerator or freezer compartments. Your appliance should ideally be stored in a cool part of the kitchen with adequate room for air to circulate on all sides.

  • Contact General Electric if your GSS25JFMDWW continues to malfunction after following these steps. You may qualify for free repair if your appliance is within its warranty period. See the Resource section to arrange for service.

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