How to Troubleshoot HP 7200 Series Printers

Using an all-in-one printer like the HP 7200 series can save you a lot of money by eliminating the need to purchase a separate scanner, printer and copier, but the cost of service on those units can be quite high. Learning how to troubleshoot the HP 7200 series on your own means you save that money and reduce downtime as well.

Things You'll Need

  • Glass cleaner
  • Soft cloth
  • Cotton swabs
  • Warm water


    • 1

      Lift the top of the HP 7200 printer to expose the scanner glass. Dampen a soft cloth with a nonabrasive glass cleaner and clean the entire surface of the glass. Signs that the scanner glass needs cleaning include spots and streaks on copies and scans.

    • 2

      Dip a cotton swab in the nonabrasive glass cleaner and use it to clean the corners of the glass. Continue cleaning the corners until the cotton swab comes away clean.

    • 3

      Remove all the paper from the paper tray and fan it thoroughly. Remove any pages that are sticking together. Refill the paper tray, but fill it only part way. Overfilling the tray can cause the pages to stick together and the printer to grab more than one sheet of paper at a time.

    • 4

      Pull the printer cable out of the computer and remove the other end from the HP 7200 printer. Carefully reseat the cable at both the computer end and on the printer. Make sure the cable is securely in place, then send a test job to the printer.

    • 5

      Open the front door of the printer and wait for the print cartridges to move to the center of the printer. Tilt the cartridges forward and pull them out of the printer.

    • 6

      Turn the print cartridges over so the gold connectors are facing you. Dip a cotton swab in some warm water and use it to clean the connectors on the bottom of the print cartridges. Continue cleaning the cartridges until all the paper dust or ink residue has been removed, then place the print cartridges back in the printer and send a test page.

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