How to Troubleshoot a Genie Remote Control


Genie manufactures garage door opening equipment. Primarily, the equipment consists of two parts---the control and the motor. The control can be wireless and portable, or a wall switch. Wireless, portable Genie remote controls can occasionally be problematic. Problems are usually related to range and programming. The remote controls can't be re-tuned, but they can be re-programmed. As with most remote control devices, exhausted batteries are the most likely cause of any issues, though.

Things You'll Need

  • Replacement batteries
  • Change the batteries if the remote fails to open the door. The battery compartment on a Genie Excelerator is at the opposite end to the automobile visor clip--yours may be slightly different. Push the cover to open it.

  • Relocate the remote control inside the car if you get less than 25-feet of operating range. The remote control uses radio propagation. Radio propagation is subject to interference and being blocked. Try a different position for the Genie remote control in the car.

  • Point the remote control at the garage door when you press the remote control's button.

  • Reposition the antenna wire at the motor. Wiggle it around a bit the same way you would a radio or television wire.

  • Reprogram the Genie remote control. Press the learn button on the motor and release it. The light will blink twice a second. Within 30 seconds, press the button on the remote that you are having a problem with. The indicator light next to the Learn button will remain lit. Press the remote button again and test.

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  • Photo Credit set of batteries image by KtD from
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