How to Fix Windows Explorer.Exe Problems


Explorer.exe or Windows Explorer acts as your file manager system in Windows operating systems. Explorer.exe errors are most common in older versions of the Windows operating system, such as Windows XP. Software conflicts may cause your version of Windows to crash and display \"Explorer.exe\" error messages. Upgrading to Windows XP with Norton CleanSweep installed, or downloading invalid Service Pack installations are two common causes for Explorer.exe problems.

Things You'll Need

  • Internet access
  • Administrator access

Uninstall CleanSweep

  • Click on \"Start,\" then \"Control Panel.\"

  • Click on \"Classic View\" in the left column.

  • Open \"Add/Remove Programs.\"

  • Find and double-click \"CleanSweep.\"

  • Follow the on-screen prompts to uninstall the program.

  • Restart the computer.

Remove Files After a Failed XP Service Pack 2 Update

  • Click on \"Start,\" then \"Control Panel.\"

  • Click on \"Classic View\" in the left column.

  • Open \"Add/Remove Programs.\"

  • Find and double-click \"Windows XP Hotfix – KB834707.\"

  • Follow the prompts on-screen to remove the file. Click \"Finish\" and allow Windows to restart.

  • Return to Add/Remove Programs after the computer reboots by following Steps 1-3.

  • Double-click \"Windows XP Service Pack 2,\" and follow on-screen directions to remove the service pack.

  • Restart the computer.

  • Visit the Windows Update website in your Web browser.

  • Reinstall Service Pack 2.

Tips & Warnings

  • Copy the \"explorer.exe\" file in your \"SysWOW64\" folder and paste it into the Windows\\System32 folder, if you are running Windows 7, 64-bit, and experiencing explorer.exe problems.
  • While third-party shell extensions can add new features to Windows Explorer, they may also cause crashes and error messages. Use caution when installing extensions and be prepared to disable and troubleshoot extensions.


  • Photo Credit Brand X Pictures/Brand X Pictures/Getty Images
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