How to Troubleshoot a KitchenAid Washer

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KitchenAid is a subsidiary of Whirlpool and manufactures a full line of kitchen appliances. KitchenAid's dishwashers are known to be some of the most advanced washers available for home users, and they incorporate features like self-cleaning and Energy Star II compliance. Even new KitchenAid dishwashers may malfunction. Discover how to troubleshoot and resolve potential problems to keep your pots, pans and dishes sparkling clean.

  • Make sure you are loading the KitchenAid dishwasher correctly if you notice food still on your dishes after a cleaning cycle. Load large dishes on the KitchenAid's lower rack and cups and smaller dishes in the top rack. Verify that nothing is blocking the spinning spray arm on the bottom of the appliance, such as a utensil that has slipped out of its rack. Face dishes inward toward the spinning arm for best cleaning results, and avoid piling dishes too tightly as this reduces their ability to be cleaned.

  • Look inside your home's circuit box if the washer shuts down suddenly or won't start. A circuit breaker switch may have been flipped. The KitchenAid washer consumes a lot of power. Running the appliance along with other high-powered kitchen appliances, such as a stove, may have tripped your kitchen's circuit breaker. This is especially applicable in homes with older wiring. Flip the circuit breaker switch back and run the KitchenAid washer on its own.

  • Check your wash settings if the KitchenAid washer won't start. Verify that the door is closed, and that the latch in the top right-hand corner of the door is locked. Review the lights on the appliance's display. No lights mean the dishwasher hasn't been started. Press "Start." A blinking light means the washer may have been accidentally paused. Press "Resume."

  • Modify your dishwasher detergent usage if you experience poor cleaning results or dish etching in the KitchenAid washer. Open the detergent compartment in the KitchenAid appliance's door. Fill the compartment labeled "Main Wash" with liquid or powder dishwasher detergent. Use more detergent for larger loads. Increase the amount of detergent you use in hard water, and less in soft water. Close the detergent compartment. Make sure there are no large dishes or utensils near the compartment that may prevent an even distribution of detergent.

  • Inspect the bottom of the inside of the KitchenAid dishwasher if it doesn't drain and retains pools of water. Look for food in the bottom drain or food waste disposer. Clear any obstructions. Also look for kinks or bent spots in the washer's drain house, found in the back of the appliance by sliding the washer away from the wall.

  • Contact KitchenAid's dishwasher warranty service department if you still cannot resolve your washer problems. The department can be reached by calling toll-free at (800) 422-1230 in the United States, or (800) 807-6777 in Canada. The dishwasher is covered by its original warranty for five years after the original purchase date. Have your washer's specific model number and purchase date on hand when you call.

Tips & Warnings

  • Odors are a common problem encountered with dishwashers. Sanitize the inside of your KitchenAid washer by filling a large bowl or dish with 2 cups of white vinegar. Place upright in the bottom of the appliance and run a wash cycle without using detergent. The vinegar naturally kills bacteria and deodorizes your washer's interior.

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