Cafe restaurant systems and procedures should provide a comfortable and enjoyable experience for customers in the restaurant, or the front of the house, and they also should ensure that the kitchen, or back of the house, operates efficiently enough for customers to receive appealing food in a timely fashion. In addition, there should be systems and procedures in place for enabling the front of the house to communicate effectively with the back of the house in order to provide patrons with an optimum dining experience.
Front of the House
Front of the house systems and procedures for a cafe restaurant should create an appealing ambiance and take care of customers' needs. A hostess should greet customers as they come in the door and bring them to their table. Table assignments should distribute the available customers evenly among members of the wait staff in order to keep workloads manageable and ensure customers receive their food in a timely fashion. Wait staff should greet customers and take drink and appetizer orders soon after they are seated, and the bus staff should fill water glasses. Wait staff should take entree orders after delivering drinks, and they should take dessert orders after clearing away the dishes from the entrees. The bus staff should assist with keeping eating areas clean and cleared between courses and between customers.
Back of the House
Back of the house systems and procedures for a cafe restaurant involve getting quality food to customers in an efficient manner. Different kitchen staff should be assigned to produce different types of menu items, such as salads, entrees or desserts. Whenever possible, ingredients should be prepped in advance and should be accessible at each employee's workstation. Stock should be conscientiously rotated both at individual workstations and in storage areas. Daily specials should make creative use of surplus ingredients. Workstations should be kept clean and safe, and employees should follow daily and weekly cleaning schedules.
Interaction between Front and Back
A cafe restaurant should have systems and procedures for communicating customer orders to the cooks who will fill those orders. This system can be a computerized network, or it can be as simple as physically delivering a handwritten ticket. A successful system should present orders to the kitchen staff sequentially so customers receive their food according to when they place their orders and so diners at the same table receive their food at the same time. Serving staff should have a thorough knowledge of the menu and the daily specials; if possible, they should take the time to sample each daily special so they can describe it to customers.
- Photo Credit Hemera Technologies/AbleStock.com/Getty Images
Standard Operating Procedures for Bartenders
Whether you've been tending bar for years or are new to the alcohol service industry scene, you're smart to research ways to...
Restaurant Opening & Closing Procedures
A successful restaurant will run like a machine: efficient, lean and repetitive. Every restaurant must have procedures set in place for daily...
Restaurant Customer Service Standards
High restaurant customer service standards are essential to the growth and success of an establishment. Many online city guides include customer reviews...
How to Write a Standard Operating Procedure Manual
A standard operating procedure, or SOP, is a document that gives step-by-step instructions on how to complete a task. These procedures play...
How to Create a Business Plan for a Coffee Shop
A coffee shop is a small establishment where beverages like coffee, lattes and cappuccinos are sold. Some coffee shops also sell pastry...
How to Start a Christian Bookstore & Cafe
Opening a Christian bookstore and cafe allows you to fulfill your dreams of starting your own business while at the same time...
The Standard Operating Procedure for Inventory Control
There is no standard operating procedure for inventory control, as each individual inventory differs in size, items available and management resources. However,...
Standard Operating Procedures of Restaurants
Standard operating procedures for restaurants should include systems for providing customers with an appealing dining experience as well as serving quality food....
Checklist for Opening a Coffee Cafe
Coffee shops can attract a large variety of customers, from busy workers stopping for a quick brew on their way to the...
Coffee Bar Cleaning Checklist
Thorough cleaning of your coffee shop not only looks good for customers, but it will keep the place free of problems such...
The Duties of Opening and Closing a Restaurant
A smoothly running restaurant requires great attention to detail. Restaurant management consulting firms advocate using checklists of opening and closing duties for...
What Are the Procedures to Open a Restaurant?
There are many steps to the process of starting a new restaurant. From picking a location to designing the restaurant to hiring...
Standard Operating Procedures for a Print Shop
A properly run commercial print shop with an established client base is typically a profitable, secure business. The standard operating procedures for...