- There are many different reasons why PayPal might limit your account. In many cases, it's because you received a large sum of money within a short time. In other cases, it may be because your account has been accessed by an unauthorized user, because you received money to a suspicious PayPal account or because there is a chargeback or dispute on your account.
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When your account has been limited, PayPal will notify you by email. However, there are many scammers that use look-alike emails to gain access to your PayPal username and password. You should never click any link in any email notification of PayPal account limitation. Instead, type "PayPal.com" into your web browser address bar and press "Enter." For your own safety, you should also use a browser with phishing protection to ensure that you are not redirected to a scam website.
Log into your PayPal account, then click "Resolution Center" at the top of the screen. Then select "Learn why your account access is limited." In most cases, PayPal will want to receive confirmation of your social security number and your telephone number, as well as proof of shipping. They may also want to see invoices from your suppliers showing that you have legitimately purchased the items you received payment for through PayPal. If you have a technical question about how to submit the forms, you can contact PayPal by email. However, if you have a concern regarding your account limitation, you should contact them using their toll-free customer service telephone number. - If you fulfill all the requirements to remove the limitation from your account, PayPal will usually lift the limitation within 3 days. If this doesn't happen, you must call PayPal by telephone. Ask if there was a problem with the information you provided and see if there is anything more you can do to lift the limitation. If the representative doesn't have the authority to make changes to your PayPal account, ask to speak to a customer service supervisor. It may be necessary to call several times before the limitation is lifted, so be persistent. To prevent further problems with PayPal account limitation, always retain merchandise invoices and shipping receipts. Also, use a secure password for your PayPal account and protect your username and password from being discovered by unauthorized persons.
