Checklist for Installing a Security Alarm System

A security alarm system is only as good as its monitoring. While the presence of an alarm system may work as a deterrent, it is a good idea to have some "bite" in the form of monitoring and alerting the necessary authorities to back up the "bark" of the alarm itself. This means that when you purchase and install a security alarm system, you need to also consider the monitoring company. Security system installation should be done by a professional electrician experienced with the system.

System Checklist

Determine if the system you are considering is one that will be purchased or leased. If you are purchasing the system, determine whether it can be monitored and serviced by another company should you decide to change service providers. Find out what kinds of sensors are available: motion, glass breakage, carbon dioxide, smoke, radon, etc. Determine the number of sensors that will be needed, whether there is an additional charge beyond a fixed number of sensors, and if sensors are available that will not be triggered by your pets if you have them. Is the system UL listed? Is there a backup system in the event of power failure? Can the system be remotely activated?

Installation Checklist

Find out who will doing the actual installation, the monitoring company or a subcontractor. How are the installers licensed and trained? Find out if the company runs background checks on its employees on both the installation and monitoring fronts; after all, they are asking you to entrust your safety to their employees and, in the case of installers, allow them full access to your home. Are permits required for installation and who will obtain those permits? If permits are required, is there an additional charge if the installer secures them? Before the installation begins, ask to see a copy of the work order; make sure that the work ordered coincides with your understanding of the work to be done. If it doesn't, the best time to resolve any problems is before work begins. How long will installation take? Will the installer show you how to use the system before leaving?

Monitoring Checklist

Before choosing a monitoring company, contact the National Burglar & Fire Alarm Association as well as your state association to find local members. Choose a company that is a member of one or both of these associations. Ask any potential monitoring company about its licensure and insurance. Find out what types of monitoring contracts are available; discounted rates may be offered for longer contracts. Is the system tested daily, and if so, is this covered in the basic monitoring fee? How easy is the monitoring company to reach, e.g. do they have toll-free numbers, separate numbers for non-emergencies, how quickly are calls answered, etc.? Ask for information about response time as well as customer service ratings. Make sure you understand response protocols (what happens when an alarm goes off) before you make a purchase. Find out how false alarms are handled, e.g. whether or not you are penalized, etc.