Unfortunately, if you experience problems with the video card on an HP notebook/laptop, or want more memory, the video card is integrated into the motherboard and cannot be physically replaced. However, Hewlett Packard (HP) does offer alternative solutions to assist with problems you are experiencing including updating your Basic Input/Output System (BIOS) and Video Chipset drivers.
Install the Latest Video Chipset Drivers
The logic circuit that controls the video card is called the video chipset. If you are having problems associated with the video card, updating the chipset may eliminate video card and system compatibility problems, According to HP the video chipset drivers in your HP laptop cannot be updated by going directly to the video chip manufacturer. You have to go through HP because the video chip has to work with the power specifications designed into the chipset by the laptop manufacturer.
Install Latest BIOS for Laptop/Notebook
BIOS controls the startup of your computer until the operating system takes over, in addition it manages data flow between your operating system and other devices including your video card.
If you are experiencing problems related to your video card, installing a new or updated version of your BIOS may help with those issues. Your BIOS version is related to your HP notebook/laptop model and operating system specifications.
For instructions to update both the Video Chipset and BIOS you can access the HP website by clicking on the reference link below.
Depending on your warranty, another option would be to speak with an HP service representative and ask if you can mail your laptop directly into the HP service center, or take your laptop to an authorized HP repair shop. Check to see if it is possible to remove the card from the motherboard or if you have to replace the entire motherboard, which could be very expensive. You can locate an authorized HP repair shop on HP's website.
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